Access to assistance
A technician from our support department will talk to you to determine the nature of the problem.
Technical support is available during office hours, Monday to Friday, at: 04.73.88.46.94
And also by e-mail: firstname.lastname@example.org
Live remote assistance
Do you need to solve a technical problem quickly? Thanks to our remote assistance tool, one of our team members can view your desktop and take control of your mouse and keyboard to guide you towards a satisfactory solution.
Step 1: Before contacting a member of our support team, please download the software below.
Step 2: With your permission, the support technician can view your screen and share control of your mouse and keyboard.
Step 3: You never lose complete control of your computer. You always remain in control of your mouse and keyboard, and can end the split-screen session at any time.